Plumber, electrician and craftsmen for the whole home in Belgrade

Yes. The call-out covers arriving at the address and a basic assessment of the situation. The call-out price is listed in the current price list.

If finding the fault requires separate diagnostics, measurements, dismantling or specialised equipment, that is charged separately.

Travelling to the address is a separate cost, which is why it is kept apart from the price of the work.

If it were built into the price of every single service, a client who has several different jobs done in one visit would effectively pay that cost several times.

This way the call-out is charged once, and the work according to what was actually done.

For standard, clearly defined jobs, usually yes.

For faults whose cause cannot be established without an inspection, the final price depends on the problem found, the amount of work needed, the materials and the conditions on site.

Before any larger or additional work is carried out, the client is told the expected cost.

The price list applies to work under normal conditions.

The price may be adjusted when the job requires difficult access, extra dismantling, work at height, special protection of the premises, specialised tools, more workers or other conditions that significantly change the scope and complexity of the work.

Such circumstances are communicated before the additional work is done, whenever they can be established in advance.

An emergency is a situation with an immediate risk of flooding, fire, electric shock, major property damage or the premises becoming unsafe to use.

That can be a burst pipe, a large uncontrolled leak, a main valve that will not close, sewage overflow, a short circuit or any other fault that cannot safely wait for a regular appointment.

An emergency call-out is charged at a separate rate, regardless of the amount of work that turns out to be needed on site.

Work, materials and any use of specialised equipment are charged separately, depending on the specific intervention.

For emergencies there is an on-call service 24/7.

Regular work is scheduled for an agreed appointment.

Yes. Photos and video often help to judge the kind of problem and to bring the right tools or materials.

However, an assessment from a photo cannot always replace an inspection and diagnostics on site.

The client can supply the materials, or by agreement we can source them.

When we source the materials, the client receives a clear breakdown of the materials installed and the work done.

Yes, provided the material is suitable for the installation in question and can be fitted safely.

If we judge that a product is not technically suitable or that fitting it carries a risk, we will say so before starting work.

Yes. For services provided through the company, a fiscal receipt or an invoice is issued, according to the method of payment and the applicable regulations.

We stand behind the work carried out, within the nature of the specific intervention and the conditions under which it was done.

The guarantee on installed products and spare parts also depends on the manufacturer's or supplier's terms.

Damage caused by worn-out installations, other faults or later work by third parties cannot be treated as a defect in the work previously done.

We regularly cover the municipalities of Stari grad, Palilula, Zvezdara, Voždovac, Vračar, Savski venac, Novi Beograd and Zemun.

For jobs in other parts of Belgrade or outside Belgrade, availability and call-out terms need to be checked first by phone or enquiry.